Online Store Payment, Booking and Cancellation Terms

Consumers | Effective from 9 August 2026 and applicable to bookings made on or after this date

1. Service provider and contracting party

Services in the online store are sold by:

Nordic Inspiration Oy / House of Northern Senses
Business ID: 2299258-1
Registered address: Sipoonranta 12 A 9, 01120 Västerskog, Finland
Service address: Virkkulantie 82, 93830 Rukatunturi, Finland
Email: info@northernsenses.com
Telephone: +358 45 179 7910
Register: Finnish Trade Register

These terms apply to accommodation, sauna, restaurant and transport services sold separately to consumers through the Nordic Inspiration Oy online store. Separate contractual terms apply to business customers, tour operators and resellers.

2. Booking and formation of the contract

The customer must be at least 18 years old. The booking becomes binding when the customer has accepted these terms, completed payment and received an electronic booking confirmation from House of Northern Senses.

The customer is responsible for checking the booked services, dates, number of guests, prices and contact details in the booking confirmation. Any errors must be reported without delay to info@northernsenses.com.

The product content, service date, number of guests, total price including taxes and any additional charges are shown on the product page and at checkout before payment.

3. Prices and payment

All prices shown to consumers include the applicable value-added tax unless clearly stated otherwise.

The booking is paid in full at the time of booking unless a different payment schedule is expressly stated in connection with the product.

Promotional codes and discounts must be used at the time of booking and cannot be applied retrospectively.

4. Payment service provider

The payment processing service and payment service provider is Paytrail Oyj (Business ID 2122839-7), in cooperation with Finnish banks and credit institutions. Paytrail Oyj will appear as the recipient of the payment on the bank statement or card invoice and will forward the payment to the merchant. Paytrail Oyj is an authorised payment institution. In the event of a complaint, please contact the supplier of the product in the first instance.

Paytrail Oyj
Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä, Finland

Further information: https://www.paytrail.com/en/consumer/information-about-paying

5. No statutory 14-day right of withdrawal

Accommodation, restaurant and sauna services sold in the online store are booked for a specific date or period. The statutory 14-day right of withdrawal generally applicable to online purchases does not apply to:

• accommodation provided for purposes other than permanent residence

• restaurant services

• leisure services, including sauna services booked for a specific date

• passenger transport services, including passenger transfers booked for a specific date.

The customer may nevertheless cancel a booking in accordance with the contractual cancellation terms set out below. The absence of a right of withdrawal does not limit the customer’s right to complain about a defective service or a service that does not correspond to what was agreed.

6. Cancellation terms for accommodation

Unless special cancellation terms are stated in connection with the product, the following terms apply:

• more than 90 days before arrival: no cancellation fee

• 90–60 days before arrival: 30% of the total booking price

• 59–45 days before arrival: 50% of the total booking price

• less than 45 days before arrival: 100% of the total booking price.

The cancellation time is calculated according to the local time at House of Northern Senses. If a product is marked as non-refundable, the amount stated in connection with the product before payment, up to the total booking price, will be charged in the event of cancellation.

7. Cancellation terms for sauna, restaurant and transport services

Unless special cancellation terms are stated in connection with the product:

• more than 14 days before the service: no cancellation fee

• 14–7 days before the service: 50% of the total service price

• less than 7 days before the service: 100% of the total service price.

The same terms apply when the customer requests a reduction in the number of participants. If individual products or non-cancellable third-party services have been obtained at the customer’s request, the customer may be charged their actual costs, provided that these costs were disclosed in advance.

8. Christmas and New Year period and special rates

Two rate options may be offered for accommodation booked for the period from 16 December to 8 January:

Flexible rate

A booking made at the flexible rate is subject to the cancellation terms shown on the product page. Unless otherwise stated:

• more than 90 days before arrival: no cancellation fee

• 90–60 days before arrival: 30% of the total booking price

• 59–45 days before arrival: 50% of the total booking price

• less than 45 days before arrival: 100% of the total booking price.

Non-refundable rate

A booking made at a non-refundable rate cannot be cancelled free of charge, and the amount paid will not be refunded if the customer cancels or fails to arrive. The non-refundable condition and its effect will be clearly shown on the product page and at checkout before payment, and the customer must accept it before confirming the booking.

The customer’s statutory rights in the event of a defective service or cancellation by House of Northern Senses are not restricted. Separate terms stated before payment may apply to exclusive-use bookings and other special products. Product-specific terms take precedence over these general terms.

9. How to cancel

Cancellations are accepted only in writing by email to info@northernsenses.com.

A cancellation is deemed made when the notice has been received by Nordic Inspiration Oy. We will confirm receipt by email. The cancellation notice must include:

• customer’s name

• booking number

• service to be cancelled

• date of the service

• customer’s contact details.

Failure to arrive does not constitute cancellation.

10. Refunds

If the customer is entitled to a refund under these terms, the refund will be made without undue delay after the cancellation and refundable amount have been confirmed. The refund will be made to the same payment method used for the original order. Refunds are not normally made by a separate bank transfer.

The applicable cancellation fee and the actual cost of any non-cancellable third-party services obtained at the customer’s request will be deducted. Processing times of Paytrail or another payment service provider may affect when the refund appears in the customer’s account or card balance.

11. Changes to a booking

Requests to change the booking date, number of guests or service must be submitted in writing to info@northernsenses.com. Changes are subject to confirmation by House of Northern Senses and availability. Any price difference and actual costs caused by the change may be charged.

Moving a booking does not automatically create a new free cancellation period. The original booking terms or new terms confirmed in writing when the change is made will apply.

12. No-show and unused services

If the customer does not arrive and has not cancelled in accordance with these terms, House of Northern Senses may charge the full booking price. Unused services, meals, accommodation nights or transfers will not be refunded when they remain unused for reasons attributable to the customer.

We recommend adequate travel insurance for illness, accident, transport disruption and other unexpected circumstances.

13. Changes and cancellations by House of Northern Senses

If House of Northern Senses is unable to provide the booked service, the customer will, where possible, be offered an equivalent replacement service, a new date or a refund for the part that cannot be provided.

House of Northern Senses is not liable for indirect costs incurred by the customer, such as separately purchased flights or other services, unless mandatory law provides otherwise. Weather or road conditions affecting safety may require changes to a transfer, schedule or method of delivery. Material changes will be communicated as soon as possible.

14. Complaints and liability for defects

Nordic Inspiration Oy is liable for defects in its services in accordance with mandatory Finnish consumer protection legislation. The customer must report a defect as soon as possible, preferably during the service, so that House of Northern Senses has an opportunity to remedy it.

Complaints must be submitted to info@northernsenses.com and include the customer’s name, booking number, a description of the matter and the remedy requested. For payment-related complaints, customers are requested to contact Nordic Inspiration Oy first.

15. Force majeure

A party is not liable for a failure to perform a contractual obligation caused by an exceptional and unforeseeable event beyond that party’s reasonable control, the consequences of which could not have been avoided through reasonable measures. The effect of force majeure on the customer’s rights will be assessed case by case in accordance with mandatory law.

16. Governing law and dispute resolution

These terms are governed by Finnish law. They do not restrict any rights granted to consumers by mandatory law. Disputes should first be resolved through negotiations between the customer and Nordic Inspiration Oy.

If the dispute cannot be resolved, a consumer may contact the Finnish Consumer Advisory Services:

https://www.kkv.fi/en/consumer-affairs/consumer-advisory-services/

A consumer may refer the matter to the Finnish Consumer Disputes Board:

https://www.kuluttajariita.fi/en/

The consumer should contact Consumer Advisory Services before referring the matter to the Consumer Disputes Board.

The consumer may also bring the matter before a competent court in accordance with mandatory law.